The following policies are intended for all enrolled students to help ensure a smooth and effective learning experience.
1. Scheduling and Time Confirmation
- Please use Google Calendar to check and confirm your lesson schedule.
- We will send a reminder the day before your lesson or earlier, as needed.
- Please be sure to check the time difference between Japan Standard Time (JST) and your local time zone.
2. Rescheduling
- You may request to reschedule at least 24 hours before the lesson.
- Please note that we only process requests during office hours. If you submit your requests late nights or during weekends/holidays, your request will be processed on the next business day.
| Reschedule Request Timing & Reason | Reschedule Allowed |
|---|---|
| Before schedule is confirmed | YES |
| After confirmation →More than 24 hours in advance | YES No second rescheduling for the same lesson. |
| Same-day cancellation① →Within 24 hours, with prior notice, emergency | YES Limited to once per month No second rescheduling for the same lesson. |
| *Even in emergencies, if the student does not notify the tutor before the lesson starts, it will be treated as a no-show with no reschedule. | *NO Self-study materials will be prepared. |
| Same-day cancellation② →Within 24 hours (non-emergency) | NO Self-study materials will be prepared. |
| Same-day cancellation③ →Lesson started, but the student did not show up (no notice, no-show) | NO Self-study materials will be prepared. |
The 24-hour calculation is based on the lesson start time, not the WhatsApp reminder. Always check your lesson schedule in your Google Calendar or the Monthly Timesheet.
3. Learning Environment
- To help you get the most from your lessons, please try to join from a quiet and comfortable place where you and the tutor can focus.
- If you need to join the lesson in a public place, please use earphones/headphones to help you stay focused during the lesson.
- To support effective learning, avoid taking lessons while walking, shopping, eating, or engaging in any other activities that might disrupt the learning process.
- If the tutor feels that the environment makes it too difficult to conduct the lesson, he/she may need to end the session early and count it as one completed lesson.
Thank you for your understanding and cooperation.
TANPOPO 