The following policies are intended for all enrolled students to help ensure a smooth and effective learning experience.
1️⃣ Scheduling and Time Confirmation
- Please use Google Calendar to check and confirm your lesson schedule.
- We will send a reminder the day before your lesson or earlier, as needed.
- Please be sure to check the time difference between Japan Standard Time (JST) and your local time zone.
2️⃣ Rescheduling Requests
- You may request to reschedule at least 24 hours before the lesson.
- There is no limit on advance rescheduling, but please avoid frequent changes.
3️⃣ Same-Day Cancellations (Emergency)
- For emergencies, same-day (D-day) cancellations are allowed up to once per month.
- Any additional same-day cancellations within the same month will be counted as a completed lesson.
- We recommend cancelling or rescheduling as early as possible.
4️⃣ Learning Environment
- To help you get the most from your lessons, please try to join from a quiet and comfortable place where you and the tutor can focus.
- If you need to join the lesson in a public place, please use earphones/headphones to help you stay focused during the lesson.
- To support effective learning, avoid taking lessons while walking, shopping, eating, or engaging in any other activities that might disrupt the learning process.
- If the tutor feels that the environment makes it too difficult to conduct the lesson, he/she may need to end the session early and count it as one completed lesson.
If you have questions or special situations, feel free to contact us anytime. Thank you for your understanding and cooperation.
TANPOPO 